ACTIVE DUNDEE TERMS AND CONDITIONS FOR MEMBERSHIPS
Payment Options
Payment will be accepted by the following methods (please keep your till receipt as proof):
- Debit / credit card or cash
- Direct Debit (1st payment in cash, or debit/credit card at time of joining)
Please note, first payment is variable based on date of joining. Memberships taken out up to the 15th will pay until the end of that month. For memberships taken out from the 16th, payment will be for the remainder of the month, plus all of the following month.
General Terms and Conditions
1. Membership fees are non-refundable.
2. Applicants must provide proof of address and photographic identity for all membership types.
3. Upgrades and changes to the membership type will be permitted at the discretion of Active Dundee.
4. Active Dundee must be notified of any change of address or change of entitlement. It is the responsibility of the Member to provide Active Dundee with the correct information.
5. From time to time Active Dundee may need to increase the price of memberships. The member will be given at least 1 full month’s notice of any incoming price increase, and we will confirm when the price increase will take effect and how much the membership will cost after the increase.
6. All Student applicants must be in full time education and hold a current matriculation card, which must be shown at time of application. When the Student status has expired, the member will have to prove continued eligibility or be transferred onto a standard membership. Students renewing membership will be required to revalidate their application upon every renewal.
7. No refunds will be issued for any of our block booking activities e.g. swimming lessons, prior to taking out a membership. Memberships must be taken out prior to booking onto any of these block booking activities in order for the payment to be included within the membership.
8. The applicant will be responsible for monitoring his/her own physical condition whilst utilising equipment and should any unusual symptoms occur, the member must immediately advise a Active Dundee member of staff. Members should refrain from further usage and consult their GP.
9. By using the fitness studio the applicant agrees to the Health Commitment Statement displayed at facility receptions and within fitness studios. The applicant enters into any exercise programme entirely at his/her own risk.
10. As part of our service we will be required to send information relating to accounts and memberships. By agreeing to these terms and conditions you agree to receive this information when required.
Bolt-On Memberships
11. Active Unlimited Adult, Teen and Junior members only are eligible to add additional Bolt-On members to their memberships.
12. The Bolt-On must be of equal or lower value to the original Unlimited membership it is being attached to.
13. A maximum of 4 Bolt-Ons can be added to any Unlimited membership (with a maximum of 1 additional adult)
14. The Unlimited member agrees to be the Primary Payer and make all Direct Debit payments for their Bolt-On members.
15. Standard cancellation policy applies to Bolt-On members
Cancellations
16. Direct Debits are a legally binding contract between the member and Active Dundee and represent a commitment to pay all monthly membership fees due.
17. Notice of cancellation must be given in writing (via a cancellation form in centre or by email) and final payment will be calculated based on direct debit deadline dates. No further payments will be required if cancellations are received before the 15th of the month. Cancellations processed after this date will require 1 further payment with usage extended to the end of the next month.
18. Active Dundee reserve the right to charge an administration fee should any member cancel within the first 3 months of their membership.
19. Active Dundee will always confirm final payments and membership end dates. It is the responsibility of the member to contact Active Dundee if no response is received within 14 days of the cancellation being submitted.
20. Members cancelling their membership will not be entitled to re-join the scheme under any promotional offers for a period of 3 months after their membership has expired. Members can however, re-join on a standard membership at any time.
21. If a membership is cancelled when a member is still participating in a block booking activity, all remaining sessions after the membership termination date must be paid for separately at the venue.
22. If a Direct Debit agreement is cancelled by the member without submitting a cancellation request, a letter will be sent advising of the outstanding amount due for the cancellation period. The membership will be suspended until payment has been received and the member will not be permitted to re-join the scheme until the amount is paid in full.
Membership Cards
23. All lost, stolen and damaged membership cards must be reported as soon as possible to ensure a replacement card can be provided. Active Dundee, reserve the right to apply an administration fee for lost or damaged cards. If the membership is on a National Entitlement Card, you should report it to Dundee City Council directly to arrange for a replacement.
24. Active Dundee will not be responsible for the loss of any information stored on the card.
Management Rules
25. Membership cards must be produced whenever the member wishes to gain entry. Only the member may take advantage of the membership. Any attempted use, other than by the member, will result in cancellation of the membership with no refund.
26. Active Dundee reserves the right to refuse any application for membership.
27. Active Dundee reserves the right to refuse admission or ask any member to leave if they are in breach of any of the rules. In such cases, memberships may be terminated and there will be no refund of any fees paid.
28. All activities and facilities are subject to availability. Active Dundee reserves the right to cancel, suspend, withdraw or amend any activity or venue. Venues may be subject to periods of closure for emergency, planned maintenance or other business reason, details of which will be advertised within the specific centre prior to closure.
29. By taking out the membership, the applicant is confirming that they have read this agreement in its entirety, understands its contents completely, has taken all such independent advice on it as he/she wishes and accepts all of the terms and conditions contained within it.